{"id":50405,"date":"2026-10-18T13:56:18","date_gmt":"2026-10-18T11:56:18","guid":{"rendered":"https:\/\/duckyducky.net\/livraison-et-retours\/"},"modified":"2026-10-18T13:56:43","modified_gmt":"2026-10-18T11:56:43","slug":"livraison-et-retours","status":"publish","type":"page","link":"https:\/\/duckyducky.net\/fr\/livraison-et-retours\/","title":{"rendered":"Livraison et retours"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Chaque commande part de France dans un colis neutre, avec suivi. Voici tout ce qu\u2019il faut savoir avant de commander.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ni douane ni surprise dans l\u2019Union europ\u00e9enne<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nous exp\u00e9dions depuis la France. Pour une livraison dans l\u2019Union europ\u00e9enne, il n\u2019y a ni droits de douane, ni TVA \u00e0 l\u2019importation, ni frais de dossier \u00e0 payer \u00e0 la r\u00e9ception : le prix pay\u00e9 \u00e0 la commande est le prix final. Le latex command\u00e9 hors de l\u2019UE arrive souvent avec des taxes et des frais de transporteur \u00e0 r\u00e9gler \u00e0 la livraison.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hors UE (Royaume-Uni, Norv\u00e8ge, Suisse, reste du monde), des taxes d\u2019importation locales peuvent s\u2019appliquer selon votre pays.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frais de livraison<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Europe (hors Royaume-Uni)<\/strong> : offerte d\u00e8s 200 \u20ac. En dessous, le prix d\u00e9pend du pays et du poids et s\u2019affiche dans le panier avant le paiement (Mondial Relay en point relais ou \u00e0 domicile selon le pays).<\/li>\n\n<li><strong>Royaume-Uni<\/strong> : 28 \u20ac.<\/li>\n\n<li><strong>Reste du monde<\/strong> : 35 \u20ac.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">D\u00e9lais<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pi\u00e8ces en stock<\/strong> : exp\u00e9di\u00e9es sous 48 h, voir le <a href=\"https:\/\/duckyducky.net\/fr\/latex-en-stock\/\">latex en stock<\/a>.<\/li>\n\n<li><strong>Pi\u00e8ces fabriqu\u00e9es \u00e0 la commande<\/strong>, en taille standard ou <a href=\"https:\/\/duckyducky.net\/fr\/catsuit-en-latex-personnalise\/\">sur mesure<\/a> : environ 5 semaines de fabrication (\u00e0 partir de la validation de vos mesures pour le sur mesure), puis exp\u00e9dition.<\/li>\n\n<li><strong>Livraison<\/strong> : en g\u00e9n\u00e9ral 2 \u00e0 7 jours ouvr\u00e9s en Europe apr\u00e8s l\u2019exp\u00e9dition, davantage pour le reste du monde. Le num\u00e9ro de suivi vous est envoy\u00e9 par e-mail d\u00e8s le d\u00e9part du colis.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Emballage discret<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Colis neutre, sans marque, logo ni nom de produit \u00e0 l\u2019ext\u00e9rieur. \u00c0 l\u2019int\u00e9rieur, le r\u00e9capitulatif de commande ne comporte aucun terme explicite.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Retours et \u00e9changes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les tailles et couleurs standard sont livr\u00e9es sous scell\u00e9 d\u2019hygi\u00e8ne : vous avez <strong>14 jours<\/strong> apr\u00e8s la livraison pour renvoyer la pi\u00e8ce, tant que le scell\u00e9 est intact et que la pi\u00e8ce n\u2019a pas \u00e9t\u00e9 port\u00e9e.<\/li>\n\n<li>Les pi\u00e8ces sur mesure, les options configur\u00e9es (couleur non standard, zip sp\u00e9cial, bonnets ajust\u00e9s\u2026) et le latex au m\u00e8tre coup\u00e9 \u00e0 la longueur sont fabriqu\u00e9s pour vous : ils ne peuvent pas \u00eatre repris, comme le pr\u00e9voit le droit europ\u00e9en de la consommation.<\/li>\n\n<li>Vous pouvez annuler toute commande gratuitement dans les <strong>12 heures<\/strong> qui suivent.<\/li>\n\n<li>Une pi\u00e8ce d\u00e9fectueuse ou non conforme reste toujours couverte par la garantie l\u00e9gale de conformit\u00e9 : \u00e9crivez-nous avec des photos.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pour renvoyer une pi\u00e8ce, utilisez le lien de r\u00e9tractation de votre e-mail de confirmation de commande ou <a href=\"https:\/\/duckyducky.net\/fr\/contact\/\">\u00e9crivez-nous<\/a>. Tous les d\u00e9tails figurent dans nos <a href=\"https:\/\/duckyducky.net\/fr\/conditions-de-vente\/\">conditions g\u00e9n\u00e9rales de vente<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Paiement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Par carte, PayPal (en plusieurs fois lorsque PayPal le propose), Apple Pay ou Google Pay. Les prix sont en euros.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une autre question ? Consultez notre <a href=\"https:\/\/duckyducky.net\/fr\/faq\/\">FAQ<\/a> ou <a href=\"https:\/\/duckyducky.net\/fr\/contact\/\">contactez-nous<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chaque commande part de France dans un colis neutre, avec suivi. Voici tout ce qu\u2019il faut savoir avant de commander. Ni douane ni surprise dans l\u2019Union europ\u00e9enne Nous exp\u00e9dions depuis la France. Pour une livraison dans l\u2019Union europ\u00e9enne, il n\u2019y a ni droits de douane, ni TVA \u00e0 l\u2019importation, ni frais de dossier \u00e0 payer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-50405","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Latex Admin","author_link":"https:\/\/duckyducky.net\/fr\/"},"uagb_comment_info":0,"uagb_excerpt":"Chaque commande part de France dans un colis neutre, avec suivi. Voici tout ce qu\u2019il faut savoir avant de commander. Ni douane ni surprise dans l\u2019Union europ\u00e9enne Nous exp\u00e9dions depuis la France. Pour une livraison dans l\u2019Union europ\u00e9enne, il n\u2019y a ni droits de douane, ni TVA \u00e0 l\u2019importation, ni frais de dossier \u00e0 payer\u2026","acf":[],"_links":{"self":[{"href":"https:\/\/duckyducky.net\/fr\/wp-json\/wp\/v2\/pages\/50405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/duckyducky.net\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/duckyducky.net\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/duckyducky.net\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/duckyducky.net\/fr\/wp-json\/wp\/v2\/comments?post=50405"}],"version-history":[{"count":1,"href":"https:\/\/duckyducky.net\/fr\/wp-json\/wp\/v2\/pages\/50405\/revisions"}],"predecessor-version":[{"id":50427,"href":"https:\/\/duckyducky.net\/fr\/wp-json\/wp\/v2\/pages\/50405\/revisions\/50427"}],"wp:attachment":[{"href":"https:\/\/duckyducky.net\/fr\/wp-json\/wp\/v2\/media?parent=50405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}